Privacy Policy

We, the Administrators of MedPro-Solution, operate the https://MedPro-Solution.com website (“Site”) and provide telemedicine services. This policy applies to our website as well as to the services and applications we provide, collectively known as the “Services.”

MedPro-Solution is committed to ensuring that your personal information shared over our Site and/or Services is protected and kept confidential. By accepting our Company’s Terms of Use or providing information to us via our Site, you consent to the use and disclosure of Personally Identifiable Information (PII) and Protected Health Information (PHI) as outlined in this Privacy Policy. Please note that the use and disclosure of such information are also subject to the healthcare providers’ practices with whom you may interact through the Services, as described in the Notice of Privacy Practices, which is provided to you by such providers. 

INFORMATION COLLECTION

PHI is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, and information about personal health issues and insurance submitted through our Services. MedPro-Solution collects PHI and other PII that you voluntarily submit. Privacy is of the utmost importance, so we are committed to protecting and keeping confidential all PII and PHI that identifies an individual whether it relates to an individual’s past, present, or future physical or mental health condition.

As a Business Affiliates of healthcare providers that are Covered Entities under the federal healthcare privacy and security rules, the Health Insurance Portability and Accountability Act (HIPAA)[1] and the Health Information Technology for Economic and Clinical Health (HITECH) Act[2], MedPro-Solution maintains PHI in compliance with these rules and our contractual obligations with healthcare providers.

Our primary focus is providing a platform to allow individuals to receive telehealth Services from various healthcare providers. MedPro-Solution collects information solely to provide the Services, marketing and promoting our Services to you, and market research data. We use this information ourselves and share it as needed with our partners solely for their contracted services. We may also collect PII for marketing, user experience monitoring and improvement, and related business purposes. We never sell PII that we collect.

MedPro-Solution maintains web logs to record data about all visitors who use the Site and interact with the Services, and we will store this information.  These logs may contain IP address information, type(s) of operating system(s) you use, the date and time you visited the Site, and information about the type of device you use to connect to the Services and the Site pages you visited.

All weblogs are stored securely and are accessible to a minimal number of employees and contractors as required. Those with access to this data adhere to strict guidelines regarding user data security and privacy.

Collecting IP addresses is standard practice and done automatically by many websites, applications, and other services. MedPro-Solution uses IP addresses to calculate usage levels of the Site, help diagnose problems with our servers, administer our Site, and monitor regions from which you navigate our Site.

You may be asked to submit personal information if you sign up for a demo, register for an event, access our free content, or make similar requests. Examples of free content include webinars, case studies, videos, and white papers. We may collect your name, job title, email address, phone number, and specific information about your company. We use this information to contact you about your request (such as a demo request or submitting a form asking for more information on our products and services) or provide you with the requested content.

Suppose you submit any personal information that is not your own. In that case, you represent that you have the authority to do so and permit us to use that information according to this Privacy Policy. If you contact us with a question, comment, or complaint, we may collect your name and contact information (such as your email address or mailing address) for us to respond to your request. We may also keep a record of the correspondence to assist you in the future.

Suppose you sign up to receive marketing communications from MedPro-Solution. In that case, we will collect your name and email address to communicate with you regarding the products and services that you have indicated are of interest to you. You may also be added to our marketing list when you create a MedPro-Solution account or are issued one by your employer.

Apply for a job at MedPro-Solution. You may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for current and future career opportunities.

SUBMIT, ACCESS, ADJUST, OR REMOVE YOUR INFORMATION

If you would like to access, correct, amend, remove, obtain a copy, or limit the use of any PII about you that has been collected and stored by MedPro-Solution, please notify our Data Protection Officer by emailing administrator@MedPro-Solution.com

For your protection, we may need to verify your identity before fulfilling your request to access, correct, amend, remove, obtain a copy, or limit the use of your PII. We will use the email address from your request to identify PII that MedPro-Solution has collected and stored. We will respond to your request at our earliest convenience and in compliance and in accordance with applicable law.

We may need to retain certain information for recordkeeping compliance, to complete transactions that you began prior to requesting such access, change, or deletion, or in the event that you have an active account using our software and/or the Services. In general, we will retain your PII for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.

You have the ability to opt into receiving messages from MedPro-Solution, to opt-out of receiving direct marketing or market research information, or to adjust your specific email preferences. 

By actively opting in to emails from MedPro-Solution, you agree that your information may undergo processing, including updating your record to reflect your affirmative request to receive emails and tracking within those emails such as when you open them and when you click on links. We use that data to determine which content resonates with you to personalize your experience with MedPro-Solution and for other marketing purposes, such as determining your interest in our Services. If you do not want to have your data processed in this manner, you can opt-out of emails from MedPro-Solution, or you can abstain from opting into communications. We include a link to change your email preference or opt-out of all marketing communications.

Please note that you may continue to receive specific transactional and account-related messages from us after opting out, such as system outage alerts.

“COOKIES” AND INTERNET TAGS

MedPro-Solution may collect and process information about your use of the Services, such as the Site pages you visit, the website you came from, and some of the searches you perform. We use this information to improve the Site and the Services’ contents and compile aggregated statistics about individuals using our Site and the Services for internal, market research purposes. In doing this, we may install “cookies” that collect the user’s domain name, your internet service provider, your operating system, and the date and time of access. A cookie is a small piece of information, which is sent to your browser and stored on your computer or other devices. Cookies do not damage your device. You can set your browser to notify you when you receive a cookie. This will enable you to decide if you want to accept it or not. If you do not accept cookies, you may not be able to use all functionality of your browser software or this Site. We may obtain outside parties’ services to assist us in collecting and processing information collected through cookies.

MedPro-Solution may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Site. We use this technology to measure the visitors’ responses to the Site and the Services and the effectiveness of our advertising campaigns (including how many times a page is opened and what information is consulted) as well as to evaluate your use of the Services. The third-party partner or the web analytical service partner may be able to collect data about visitors to the Site and other sites because of these internet tags/cookies, may compose reports regarding the Site’s activity for us, and may provide further services which are related to the use of the Site and the Internet. They may provide such information to other parties if there is a legal requirement to do so or hire the other parties to process the information on their behalf. 

MOBILE DEVICES

When you download or use apps created by us (e.g., to deliver the Services), we may receive information about your device’s location and mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most mobile devices allow you to turn off location services.

NON-PERSONAL DATA

MedPro-Solution may use non-personal information to analyze data into useful information. This data mining process is done in the aggregate, is non-personal, and allows the Company to find correlations and patterns in the data.

MedPro-Solution does not provide any personal information to third-party sites that display our interest-based ads. However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in the Northwest who have experienced allergies). Some third parties may also provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

SHARING OF INFORMATION

MedPro-Solution shares PII and PHI as permitted by law and as authorized by you as described in terms of Use, this Privacy Policy, or otherwise. We do not sell PII that we collect.

MedPro-Solution employs third parties to perform functions on our behalf. Examples include technical assistance, analyzing data, and providing marketing assistance. They have access to anonymized and non-anonymized personal information needed to perform their functions but may not use this information for other purposes. Access to this information will permit them to provide services more efficiently and effectively to you and us.

For example, your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address, and cookie and web beacon information with third parties in order to tailor advertising to our various market segments; your IP address and email address and the page you are viewing may be shared with a third party that operates the “chat” feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products.

These third parties may be required to disclose information, as described in the section below entitled “Disclosures in Accordance with Law.”

In some regions, MedPro-Solution partners with local resellers to offer our products and services. If you are located in those regions, we may share PII with those partners for customer relationship management or email marketing purposes.

SECURITY OF INFORMATION COLLECTED

MedPro-Solution uses account information in a password-protected environment as a security measure to protect your data. We use administrative, physical, and technical safeguards to protect data.  We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and data encryption. MedPro-Solution Services uses industry-standard SSL/TLS encryption to enhance the security of electronic data transmissions.  MedPro-Solution will maintain all applicable HIPAA and other regulatory requirements to the extent that it has access to, or otherwise stores, processes, or transmits PHI or PII.

In addition, MedPro-Solution urges you to take precautionary measures in maintaining the integrity of your data. Please be responsible for ensuring no one can see or access your account and log-in/password information.

If you use our Services through a potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or other sites’ privacy and security policy regarding Internet use.

MedPro-Solution is not responsible for handling, sharing, re-sharing, and/or distributing your PHI or PII. Moreover, suppose you forward PHI or PII electronically to another person on or off the Service. In that case, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.

THIRD-PARTY SITES/TRUSTED RELATIONSHIPS

As noted above, under HIPAA, the Company may be a Business Affiliate of healthcare providers who use our Services. We may share information with healthcare providers who provide services to individuals. They share information with us for purposes related to treatment, payment, and healthcare operations, and otherwise as agreed or authorized by you.

In some cases, our Site contains links to other sites, including links to relevant thought leadership articles in third-party publications that are not directly affiliated with MedPro-Solution.  We do not share your PHI or PII with those sites (unless you expressly authorize such sharing) and are not responsible for their privacy procedures.  We encourage you to learn about their particular privacy policies.

DISCLOSURES IN ACCORDANCE WITH LAW

MedPro-Solution discloses PII about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal, or regulatory investigation). We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant, or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. Suppose we are legally compelled to disclose information about you to a third party. In that case, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

CHILDREN

Our Site is not designed or intended to appeal to minors, and we do not knowingly collect PII from children under the age of 13.

CHANGES TO THIS PRIVACY POLICY

MedPro-Solution may amend this Privacy Policy in the future. In the event changes are made, we will be sure to post changes at the Site and at other places we deem appropriate.

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